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View all questions > Our Series Q & A > Defender Series Q & A

Customer Questions & Answers for
iPhone 4 Defender Series Case

Our iPhone 4S cases also fit your iPhone 4. Check them out ! Your iPhone 4 has become a big part of your life. With FaceTime video, retina display, multitasking, HD video recording and more–you've got a lot to lose. You won't find a tougher case than the iPhone 4 Case Defender Series from OtterBox. This rugged iPhone 4 case offers top-notch protection in just about any environment. The iPhone 4 Defender Series case is built out of a high-impact polycarbonate shell, resilient silicone and a clear protective membrane for screen protection. If you're worried about damaging your iPhone 4, don't sweat it, OtterBox has it covered.
Customer Questions & Answers:
174 Questions
 | 
166 Answers
Overall Rating:
4.106 out of 5
4.1
out of
5

Questions & Answers for iPhone 4 Defender Series Case

Question
The hard plastic part of my iPhone 4 Otterbox Defender that clips to my belt broke. Can I buy a replacement part?
I am very happy with my Otterbox Defender for the iPhone 4. However, I do not want to buy a whole new Defender when I really need part of it.
asked 3 years, 5 months ago
by
BrokenClip
on iPhone 4 Defender Series Case
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We currently do not sell replacement parts for this device. Please contact our Customer Service Otters at 888.695.8820 or customer.service@otterbox.com to order replacement parts under warranty.
answered 3 years, 4 months ago
by
OtterZach
0points
0out of 0found this answer helpful.
Question
The proximity sensor doesn't work with the otterbox on. Works fine without it. Why? How do I fix it?
asked 3 years, 5 months ago
by
Anonymous
on iPhone 4 Defender Series Case
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We’ve heard from customers using an iPhone 4 device and OtterBox Defender Series case that occasionally there is loss of functionality with the proximity sensor. This is specifically noticed with the latest iPhone refresh and white polycarbonate case shell. We have identified the root of the issue and have made a correction to our Defender Series case offering. If you are experiencing this issue, we are happy send you a replacement part to rectify this issue. Please call our Customer Service Otters at 888-695-8820 for assistance.
answered 3 years, 4 months ago
by
OtterZach
0points
0out of 0found this answer helpful.
Question
Are replacement silicone skins available for the iphone 4 defender series?
I love the product but I've owned 2 of these so far and both of the silicone cases have become increasing loose. I would be willing to purchase additional skins but I'm not going to continue to pay the price for a whole new set when all I need is a new skin.
asked 3 years, 5 months ago
by
Raven
Alaska
on iPhone 4 Defender Series Case
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The silicone shell is covered under our one-year warranty. Please contact our Customer Service Otters at (888) 695-8820 or customer.service@Otterbox.com to pursue a replacement.
answered 3 years, 4 months ago
by
OtterZach
0points
0out of 0found this answer helpful.
Question
Do you sell the different colored skins separately? I already own the Defender Series Otterbox for Verizon I-Phone but would like a different color?
asked 3 years, 5 months ago
by
Anonymous
on iPhone 4 Defender Series Case
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We do not sell the silicone covers as separate items at this time.
answered 3 years, 4 months ago
by
OtterZach
0points
0out of 0found this answer helpful.
Question
how can I stop the case from stretching out?
I love my Otter case, but Ive had to replace it 3 time with a new one in the past 8 months. I dont take the case off my phone, I do take it out of the holster. Im always tucking the rubber back in the edges and frame of the phone.
asked 3 years, 5 months ago
by
toni22
on iPhone 4 Defender Series Case
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We are researching ways to minimize this issue and will hopefully have solutions in the near future.
answered 3 years, 4 months ago
by
OtterZach
+1point
1out of 1found this answer helpful.
Question
Will you be making a version of the Defender case for the White Verizon iphone4?
Really love the defender series, and probably would have ordered a black iphone4 if I had know this wasn't available.
asked 3 years, 3 months ago
by
Anonymous
on iPhone 4 Defender Series Case
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Due to a slight change of the proximity sensor for the white Apple iPhone 4, the OtterBox Defender Series is not compatible. We are investigating new case options and will keep you posted on our findings. We apologize for the inconvenience and appreciate your patience. For OtterBox case options for the white iPhone 4, please check out our Commuter Series or our Reflex Series.
answered 3 years, 3 months ago
by
Ollie
0points
0out of 0found this answer helpful.
Question
When will there be a defender series for white IPhone 4
asked 3 years, 3 months ago
by
Chanjp
on iPhone 4 Defender Series Case
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Due to a slight change of the proximity sensor for the white Apple iPhone 4, the OtterBox Defender Series is not compatible. We are investigating new case options and will keep you posted on our findings. We apologize for the inconvenience and appreciate your patience. For OtterBox case options for the white iPhone 4, please check out our Commuter Series or our Reflex Series.
answered 3 years, 3 months ago
by
Ollie
0points
0out of 0found this answer helpful.
Question
Why does it say the Otterbox Defender is not compatible for the white iPhone 4?
No one told me this when I bought my Otterbox defender for my white iPhone 4 and I have had it in the Otterbox since the day I bought it. Can it hurt my phone if you are saying its "not compatible"?? Please answer ASAP!! Aren't the black and white iPhone 4's exactly the same except for the color??...quite confused.
asked 3 years, 3 months ago
by
Anonymous
on iPhone 4 Defender Series Case
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Due to a slight change of the proximity sensor for the white Apple iPhone 4, the OtterBox Defender Series is not compatible. We are investigating new case options and will keep you posted on our findings. We apologize for the inconvenience and appreciate your patience. For OtterBox case options for the white iPhone 4, please check out our Commuter Series or our Reflex Series.
answered 3 years, 3 months ago
by
Ollie
0points
0out of 0found this answer helpful.
Question
Why is this case not compatible with the white iPhone 4?
I just got my white iPhone and purchased an otter box at AT&T and it works perfectly fine. I want to get a purple and white case but it says it's not compatible. Why isn't it and when will there be one that is compatible?
asked 3 years, 3 months ago
by
Daysay
California
on iPhone 4 Defender Series Case
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Due to a slight change of the proximity sensor for the white Apple iPhone 4, the OtterBox Defender Series is not compatible. We are investigating new case options and will keep you posted on our findings. We apologize for the inconvenience and appreciate your patience. For OtterBox case options for the white iPhone 4, please check out our Commuter Series or our Reflex Series.
answered 3 years, 3 months ago
by
Ollie
0points
0out of 0found this answer helpful.
Question
Why is the white iPhone 4 not compatible?
Is the White iPhone 4 not compatible just because of the proximity sensor and the slight protrusion from the camera? Is it possible to modify a case until an authentic one is available? How long (estimated) until a white authentic case is available? (a month, 6 months, never....)
asked 3 years, 3 months ago
by
Curious
San Juan Mountains
on iPhone 4 Defender Series Case
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Due to a slight change of the proximity sensor for the white Apple iPhone 4, the OtterBox Defender Series is not compatible. We are investigating new case options and will keep you posted on our findings. We apologize for the inconvenience and appreciate your patience. For OtterBox case options for the white iPhone 4, please check out our Commuter Series or our Reflex Series.
answered 3 years, 3 months ago
by
Ollie
0points
0out of 0found this answer helpful.
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