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Customer Questions & Answers for
iPhone 5 Armor Series Case

With waterproof, drop proof, dust proof and crush proof features, the Armor Series is The Toughest iPhone 5 Case Ever Built.
Customer Questions & Answers:
9 Questions
 | 
97 Answers
Overall Rating:
3.94 out of 5
3.9
out of
5

Questions & Answers for Otterbox iPhone 5 Armor Series Case

Question
what attachment do I need to charge my phone while still in the armor case?
I have the small 18pin to lightning and the longer cabled one and neither will fit.
asked 6 months ago
by
marioq
on iPhone 5 Armor Series Case
0points
0out of 0found this question helpful.
12 answers
Answers
answer 1
I just use the original charger and it works fine, I also have a 10' heavy duty cord but for this one I need to take the phone out (which is annoying, but what can you do)
answered 3 months ago
by
MichaelBugos
0points
0out of 0found this answer helpful.
answer 2
easier to take case off which makes case useless
answered 3 months ago
by
norm144
0points
0out of 0found this answer helpful.
answer 3
If you have anything other than the small charging plug it will not work with this case.
answered 3 months, 3 weeks ago
by
CavScoutSFC
WV
0points
0out of 0found this answer helpful.
answer 4
my original cord from Apple fits fine but not any aftermarket ones I have tried
answered 3 months, 3 weeks ago
by
notafan76
texas
0points
0out of 0found this answer helpful.
answer 5
The rubber piece on the bottom of the case open for charging, be sure to close tightly after for water protection.
answered 4 months, 1 week ago
by
Mark67
Springfield, TN
0points
0out of 0found this answer helpful.
answer 6
Just use the Apple brand charger. It fits.
answered 4 months, 2 weeks ago
by
Twiggydog
USA
0points
0out of 0found this answer helpful.
answer 7
Apple chargers fit just fine. They sell a charger that is longer than the one that is issued with the phone.
answered 4 months, 3 weeks ago
by
oskhool
0points
0out of 0found this answer helpful.
answer 8
Use only the Apple cord. Other products are too wide.
answered 5 months, 1 week ago
by
oink
Irwin PA
0points
0out of 0found this answer helpful.
answer 9
My factory Apple cable for my 5S fits perfectly with the case still one. My other aftermarket one wouldn't. Spend the money and get the factory cable.
answered 5 months, 2 weeks ago
by
Jillabean123
New Hampshire
0points
0out of 0found this answer helpful.
answer 10
The standard iPhone 5 Lightning/USB charging cable that came with my iPhone 5 works perfectly.
answered 5 months, 3 weeks ago
by
Andrew8968
US
0points
0out of 0found this answer helpful.
answer 11
It's made to fit the apple brand cord. If that's what your using, then you might want to contact otter.
answered 5 months, 3 weeks ago
by
Eaglestone38
0points
0out of 0found this answer helpful.
answer 12
The Armor Series case is designed around the OEM charging cable. You will have to use the lightning cable from Apple that was originally included with your iPhone.
answered 6 months ago
by
Ollie
0points
0out of 0found this answer helpful.
Question
will the armor series iphone 5 case fit the iphone 5s. i would be ok with loss of fingerprint feature
asked 9 months ago
by
Anonymous
Louisville, KY
on iPhone 5 Armor Series Case
0points
0out of 0found this question helpful.
11 answers
Answers
answer 1
yes it does..
answered 6 months ago
by
aptmanager
0points
0out of 0found this answer helpful.
answer 2
Yes, it fits the 5S.
answered 6 months ago
by
Mogjii
0points
0out of 0found this answer helpful.
answer 3
Yes it will fit
answered 6 months ago
by
MarkMan
Toronto Canada
0points
0out of 0found this answer helpful.
answer 4
Yes, there is no dimension changes from the 5 to 5s.
answered 6 months ago
by
Steve604
0points
0out of 0found this answer helpful.
answer 5
Yes fits and works fine, however you do lose the fingerprint feature
answered 6 months ago
by
RDSTAR
San Antonio, TX
0points
0out of 0found this answer helpful.
answer 6
Yes the iPhone 5S will fit but you will loose the touch ID on the home button, and the window on the back of the case for the LED flash is only large enough to show the single LED on the iPhone 5, You would likely be loosing the extra light from the second LED on the iPhone 5S.
answered 7 months ago
by
Brad2014
Winnipeg
0points
0out of 0found this answer helpful.
answer 7
Yes the 5s does fit. However, you may also experience some shaded corners in photo's
answered 7 months ago
by
QOA97
0points
0out of 0found this answer helpful.
answer 8
No this case will not fot anything other than the iPhone 5 as the iPhone 5S has SLIGHTLY different dimensions. Please WAIT for a case for that phone to be released!
answered 8 months ago
by
RyanBurick
Whiteman AFB,MO
0points
0out of 0found this answer helpful.
answer 9
Yes, mine fits fine. I work and play outside so for me it was more important to protect the phone. I'm ok with losing the fingerprint feature.
answered 8 months ago
by
weh729
0points
0out of 0found this answer helpful.
answer 10
it is very inconvenient while driving to have to put in your code
answered 8 months ago
by
mgminflorida
Florida
0points
0out of 0found this answer helpful.
answer 11
Yes will work with iPhone 5s. And my phone works fine with no finger print. But I never lock my phone.
answered 8 months ago
by
NightBoxer
Cali
0points
0out of 0found this answer helpful.
Question
Does this case prevent snow damage?
asked 8 months ago
by
Anonymous
on iPhone 5 Armor Series Case
0points
0out of 0found this question helpful.
11 answers
Answers
answer 1
Yes it does. when snow melts, it's water. This phone is water proof. I've had this my phone out in snow and rain with this case and it has protected it perfectly.
answered 6 months ago
by
SarahKay
0points
0out of 0found this answer helpful.
answer 2
Not sure doesn't snow where I live
answered 6 months ago
by
RDSTAR
San Antonio, TX
0points
0out of 0found this answer helpful.
answer 3
Yes, I have dropped it in the snow with no issues from the snow..
THe cold can slow up your phone and I find I have to shut it down and restart it if it gets to cold ( -27 ish)
Perfect Protection if dropped in the mud as well
answered 6 months ago
by
zuppy
Burlington, Ontario
0points
0out of 0found this answer helpful.
answer 4
Yes, it is bullet proof.
answered 6 months ago
by
zuppy
Burlington, Ontario
0points
0out of 0found this answer helpful.
answer 5
Yes it will prevent show damage as long as you have all the port covers securely closed when in contact with snow, water, dust, dirt.
answered 7 months ago
by
Brad2014
Winnipeg
0points
0out of 0found this answer helpful.
answer 6
I have put my phone in the snow on on multiple occasions and the case has always kept my phone intact. Usually when I come in from the snowy outdoors I wipe the case down with a dry towel to wipe the water off. I believe this case is snow proof based on my experiences...
answered 7 months ago
by
James9
Connecticut
0points
0out of 0found this answer helpful.
answer 7
yes i haved droped mine many times in snow getting out of plow truck in deep snow still working great
answered 7 months ago
by
cobra2
woodhaven michigan
0points
0out of 0found this answer helpful.
answer 8
Yes it does. While I would NEVER recommend putting your phone in the snow and leaving it there for hours or anything this case IS water resistant to a very good degree and snow as well as rain and other liquid elements will not hurt your phone as long as your case is in good condition and installed correctly! I work with chemicals and this case protect my phone from the liquids on my hands all the time. I have also used my phone in the RAIN and snow with no problems! Again, I do not recommend it, but yes it does!
answered 8 months ago
by
RyanBurick
Whiteman AFB,MO
0points
0out of 0found this answer helpful.
answer 9
Yes ! Cleaning my car covered with snow every morning The snow tends to get into my coat pocket, and I mean alot of snow in my pockets where my iphone5 is also in my coat ,however it has the otterboxArmour case on the iphone5 . Anyway , Several times I never new my pockets were full of snow together with my iphone 5 in my coat pockets, Well realizing a good time later I of coarse removed the snow from my coat pocket with my phone being soaking wet as the snow begins to melt . Isimply dry it off wiith any soft cloth or tissue thats handy. When I arrived home several hours later I removed the iphone from the otterbox Armour to check for damage And not a drop of melted snow penetrated the otterbox Armour case, even though it was several hours later, I would of seen some evidence that snow or dirt penetrated the case , but the iphone was as dry as can be! Buy this case , It always stays clean and is the best investment to keep you phone safe,prestine looking.
answered 8 months ago
by
Nightmerechild
Cardiff Wales
0points
0out of 0found this answer helpful.
answer 10
I believe it will. It is completely waterproof. Just make sure you seal the openings (charger, head set). My phone is completly sealed in this case. Not even dust gets inside.
answered 8 months ago
by
FastEddie
0points
0out of 0found this answer helpful.
answer 11
Yes, it does as long as your case has been tested prior to putting your phone inside! Even during ice fishing!
answered 8 months ago
by
MNDave
Minnesota
0points
0out of 0found this answer helpful.
Question
Can you clean armour case with something
My husband case has gotten dirty he would like to clean?
asked 1 year, 1 month ago
by
Rosemary
on iPhone 5 Armor Series Case
0points
0out of 0found this question helpful.
11 answers
Answers
answer 1
Rinse the case with water. let air dry and clean lens with lens wipes. If there is something like oil on the outer parts of the case. keep the case closed and wash with soapy dish water, rise with clean water, let air dry and clean with lens wipes. You may want to put something like a non petroleum rubber seal grease on the seals (krytox).
answered 6 months ago
by
DROMEO
Fort Worth, Texas
0points
0out of 0found this answer helpful.
answer 2
For me a microfiber cloth and warm soap water do the trick, Its best to clean the case with the phone out of it and allow it to dry completely before returning the phone into the case.
answered 7 months ago
by
Brad2014
Winnipeg
0points
0out of 0found this answer helpful.
answer 3
I clean my case with a toothbrush, soap and water under a running faucet. Never had an issue.
answered 8 months ago
by
cchardwick
0points
0out of 0found this answer helpful.
answer 4
I use soap and water with a fine brush.
answered 8 months ago
by
NightBoxer
Cali
0points
0out of 0found this answer helpful.
answer 5
I use window cleaner and a cloth to removed the dirty from my husband case his white case is black on a weekly bases
answered 9 months ago
by
Foxracinggurl
Chapleau Ontario
0points
0out of 0found this answer helpful.
answer 6
CVS DRUG STORE BABY WIPES, AND EYE GLASS CLEANER! (CVS BRAND ONLY) DON'T SOAK IT!! PLUS KEEP IT OUT OF THE SPEAKER, AND EAR PIECE PORT!
answered 9 months ago
by
Chinatown
Illinois
0points
0out of 0found this answer helpful.
answer 7
It's waterproof, there's nothing wrong with cleaning it off with water and soap. I usually bring mine to the shower to listen to music after working out, and it holds up just fine and comes out clean every time.
answered 10 months ago
by
Infantryman
New York, NY
0points
0out of 0found this answer helpful.
answer 8
Yes ; soap in water
answered 1 year ago
by
trucxrule
NC
0points
0out of 0found this answer helpful.
answer 9
honestly I throw mine in the sink with hot water and dish detergent.. works great. if the case is open make sure it dries entirely before putting the phone back or just was it closed. either way I recommend removing the phone simply due to the fact prolonged soaking does risk leaks.
answered 1 year ago
by
tlern
Florida
0points
0out of 0found this answer helpful.
answer 10
I would recommend using a microfiber cloth to clean the Amor Series case.
answered 1 year ago
by
OtterKing
Western NY
0points
0out of 0found this answer helpful.
answer 11
Our cases can generally be cleaned with mild soap and water, then air dried or dried lightly with a paper towel.
answered 1 year, 1 month ago
by
Ollie
0points
0out of 0found this answer helpful.
Question
Will this case fit the iphone 5c ?
asked 1 year ago
by
hstempert
on iPhone 5 Armor Series Case
0points
0out of 0found this question helpful.
11 answers
Answers
answer 1
yes it will
answered 3 months, 2 weeks ago
by
cromjr
west virginia
0points
0out of 0found this answer helpful.
answer 2
NO NO NO I'm a victim
answered 4 months, 3 weeks ago
by
Adam1
0points
0out of 0found this answer helpful.
answer 3
I don't think so.
answered 4 months, 3 weeks ago
by
oskhool
0points
0out of 0found this answer helpful.
answer 4
No, only the iPhone 5/5s
answered 5 months, 3 weeks ago
by
Eaglestone38
0points
0out of 0found this answer helpful.
answer 5
I was going to use the case (Armor) with my work cell (5c) but through research found that the Armor and Defender will not work with the 5c or 5s. There is a small difference is the phones size that prevents them from being used properly.
answered 6 months ago
by
DROMEO
Fort Worth, Texas
0points
0out of 0found this answer helpful.
answer 6
No it will not fit the iPhone 5c properly
answered 7 months ago
by
Brad2014
Winnipeg
0points
0out of 0found this answer helpful.
answer 7
No this case will not fit the iphone 5c due to the different designs.
answered 8 months ago
by
DavidMA
MI
0points
0out of 0found this answer helpful.
answer 8
This will work on all iPhone 5 for there body's have not changed from the original iPhone 5 the only thing you lose with this case is the finger scanner for the lock screen
answered 9 months ago
by
Foxracinggurl
Chapleau Ontario
0points
0out of 0found this answer helpful.
answer 9
No. This case was meant for the iPhone 5 and 5S only, the 5C has different dimensions.
answered 10 months ago
by
Infantryman
New York, NY
0points
0out of 0found this answer helpful.
answer 10
No it will not
answered 10 months ago
by
onetime315
0points
0out of 0found this answer helpful.
answer 11
No, the iPhone 5 Armor series case is not compatible with the iPhone 5C.
answered 11 months ago
by
Ollie
0points
0out of 0found this answer helpful.
Question
Will the case float with an iPhone 5 inside?
asked 9 months ago
by
CSinVA
Virginia
on iPhone 5 Armor Series Case
0points
0out of 0found this question helpful.
11 answers
Answers
answer 1
Nope. Floats like a rock, at least with the phone in the case it did. I did as instructed and water tested the case prior to installing the phone, floated then because of the air inside.
answered 6 months ago
by
DROMEO
Fort Worth, Texas
0points
0out of 0found this answer helpful.
answer 2
No it sinks
answered 6 months ago
by
Mike101
Florida
0points
0out of 0found this answer helpful.
answer 3
No it will sink but still stay dry inside
answered 6 months ago
by
MarkMan
Toronto Canada
0points
0out of 0found this answer helpful.
answer 4
NO BECAUSE THE CASE PLUS THE PHONE IT IS HEAVY AND MY EXPERIENCE ON THE POOL IT SINK BUT NOTHING HAPPEN TO THE IPHONE.
answered 6 months ago
by
MIGUELGM
WELLINGTON, FLorida
0points
0out of 0found this answer helpful.
answer 5
No, this case will not float with a phone inside. Don't drop the phone in water that is too deep for retrieval.
answered 6 months ago
by
biphoto
Tuscaloosa, AL
0points
0out of 0found this answer helpful.
answer 6
No the case will not float with a phone inside it, If you are planing on using it in the water than I suggest wearing the wrist strap that is included with the case.
answered 7 months ago
by
Brad2014
Winnipeg
0points
0out of 0found this answer helpful.
answer 7
Nope, I just went to test it because I was curious myself... It sunk (but no water got in)
answered 7 months ago
by
James9
Connecticut
0points
0out of 0found this answer helpful.
answer 8
No this case does not float with a phone installed. This is because of the weight of the phone and the airspace that the phone occupies inside the case!
answered 8 months ago
by
RyanBurick
Whiteman AFB,MO
0points
0out of 0found this answer helpful.
answer 9
no it will not
answered 8 months ago
by
fsmguy
Fort Smith, Ar
0points
0out of 0found this answer helpful.
answer 10
No, it won't float. It sinks like a rock to the bottom of the pool.
answered 8 months ago
by
cchardwick
0points
0out of 0found this answer helpful.
answer 11
No the case will not float with the case inside, but the case will float without the phone inside.
answered 8 months ago
by
DavidMA
MI
0points
0out of 0found this answer helpful.
Question
Laynard/Wrist Strap?
The back of the Armor case appears to have a small hold for a Lanyard. Could you confirm and if so, then does the case come with a lanyard/wrist strap?
asked 1 year, 7 months ago
by
sinerge
on iPhone 5 Armor Series Case
0points
0out of 0found this question helpful.
11 answers
Answers
answer 1
Yes that is exactly what it is for, and Yes the wrist strap is included with the case.
answered 7 months ago
by
Brad2014
Winnipeg
0points
0out of 0found this answer helpful.
answer 2
Yes the armor case comes with a lanyard, and can easily be attached by taking off the back panel and puuting through the hole at the bottom.
answered 8 months ago
by
DavidMA
MI
0points
0out of 0found this answer helpful.
answer 3
The armour does come with a wrist strap
answered 9 months ago
by
Foxracinggurl
Chapleau Ontario
0points
0out of 0found this answer helpful.
answer 4
The case does come with a lanyard strap.
answered 10 months ago
by
Infantryman
New York, NY
0points
0out of 0found this answer helpful.
answer 5
Yes & yes
answered 1 year ago
by
trucxrule
NC
0points
0out of 0found this answer helpful.
answer 6
yes it does have a lanyard/wrist-strap hole but no one is not supplied with the case.
answered 1 year ago
by
tlern
Florida
0points
0out of 0found this answer helpful.
answer 7
The case does come with a lanyard which should have been included in the original package with the case. If not I would recommend you taking it back to where you made the purchase and inform them of the missing lanyard. If not contact the company directly and I'm sure they would be happy to send you a replacement lanyard.
answered 1 year ago
by
OtterKing
Western NY
0points
0out of 0found this answer helpful.
answer 8
Yes, the lanyard should be included in the package the case came in.
answered 1 year ago
by
Natty
0points
0out of 0found this answer helpful.
answer 9
Yes
answered 1 year, 1 month ago
by
Dac2497
0points
0out of 0found this answer helpful.
answer 10
Yes the small hole in the back of the case is for a lanyard if you have the iPhone 5 is for a lanyard and it should be in the bottom of your box that the case came in. I don't know about other phones though such as the Galaxy S3
answered 1 year, 3 months ago
by
JimmyGreen18
Pittsburgh, PA
0points
0out of 0found this answer helpful.
answer 11
Yes, the Armor Series Case is designed to be used with a lanyard, which is included with the case!
answered 1 year, 7 months ago
by
Ollie
0points
0out of 0found this answer helpful.
Question
Is there a holster for the new armor series case?
asked 1 year, 7 months ago
by
LMM12
on iPhone 5 Armor Series Case
0points
0out of 0found this question helpful.
11 answers
Answers
answer 1
Yes, a very tough case at that. It is available on Otter's website.
answered 5 months, 3 weeks ago
by
Andrew8968
US
0points
0out of 0found this answer helpful.
answer 2
Yes, but it is sold separately. The holster is as bulky as the Armor case is. It feels cheap but that is because of the large size and ballistic plastic. The holster closure flap is rubber and plastic and does not secure very well. Two small magnets hold the holster closure flap down but are not very tight and are easily pulled away. All in all, the entire set up is good for those times when you are in the great outdoors, out door sports, and all other manner of splash, crush and crash, drop and kick.
answered 6 months ago
by
DROMEO
Fort Worth, Texas
0points
0out of 0found this answer helpful.
answer 3
Yes its called the iPhone Armor Series Holster, and is found under the iPhone 5 series on the OtterBox website.
answered 7 months ago
by
Brad2014
Winnipeg
0points
0out of 0found this answer helpful.
answer 4
Yes it it sold seperately
answered 8 months ago
by
DavidMA
MI
0points
0out of 0found this answer helpful.
answer 5
Yes. I haven't gotten it or tested it yet, but there is one.
answered 10 months ago
by
Infantryman
New York, NY
0points
0out of 0found this answer helpful.
answer 6
Yes
answered 1 year ago
by
trucxrule
NC
0points
0out of 0found this answer helpful.
answer 7
the old one is the same size
answered 1 year ago
by
tlern
Florida
0points
0out of 0found this answer helpful.
answer 8
As of now the Amor Series does not come with a holster.
answered 1 year ago
by
OtterKing
Western NY
0points
0out of 0found this answer helpful.
answer 9
yes but you have to buy it separately
answered 1 year, 1 month ago
by
Dac2497
0points
0out of 0found this answer helpful.
answer 10
No unfortunately there is no holster for the armor case. But it does come with a lanyard that can go around your wrist
answered 1 year, 3 months ago
by
JimmyGreen18
Pittsburgh, PA
0points
0out of 0found this answer helpful.
answer 11
Not at this time, however, OtterBox is continuously evaluating accessory options for all of our series and will communicate any additional options through otterbox.com.
answered 1 year, 7 months ago
by
Ollie
0points
0out of 0found this answer helpful.
Question
For the iPhone 5 Armour case. Does it come with a belt clip/ holster?
asked 5 months ago
by
Frey2007
Canada
on iPhone 5 Armor Series Case
0points
0out of 0found this question helpful.
8 answers
Answers
answer 1
no just add more money
answered 3 months ago
by
norm144
goderich ontario canada
0points
0out of 0found this answer helpful.
answer 2
No, it does not come with a belt clip or holster.
answered 3 months, 1 week ago
by
ProtectMyPhone
Powder Springs, GA
0points
0out of 0found this answer helpful.
answer 3
No, this case does not come with a belt clip it is pocket carry when using the Armor case.
answered 3 months, 3 weeks ago
by
CavScoutSFC
WV
0points
0out of 0found this answer helpful.
answer 4
nope
answered 3 months, 3 weeks ago
by
notafan76
texas
0points
0out of 0found this answer helpful.
answer 5
The Armor Series case includes a lanyard, but does not include a holster or belt clip. For use with a holster, we recommend the Defender Series case.
answered 4 months ago
by
Ollie
0points
0out of 0found this answer helpful.
answer 6
No, but I do believe that you can purchase one separately
answered 4 months, 2 weeks ago
by
Scoobyz2312
Wales, England
0points
0out of 0found this answer helpful.
answer 7
Yes it does also nite eyes makes some for it you can look on their website or check out bass pro or some on Line police supply
answered 4 months, 3 weeks ago
by
Louis52
Savannah Georgia
0points
0out of 0found this answer helpful.
answer 8
no, but it's sold separately
answered 4 months, 3 weeks ago
by
oskhool
0points
0out of 0found this answer helpful.
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